My mobile phone developed a fault. It started a few weeks ago but has made the device unusable now. There’s an electrical noise that became so bad other people couldn’t hear me. I could hear them but they had no idea what I was saying. So, I went to talk to the people at Orange and discovered they don’t have the right phone on the insurance that I have been paying for. They said it’s my fault, I said it was their fault. Anyway, after much discussion it appeared that I could upgrade for free anyway so there’s really not that much difference.
I spent a day or two thinking about what to do. I have had a Palm Treo 600 for several years. I think I must have mentioned before that it is not a perfect telephone but it does allow me to take a whole pile of numbers and information with me when I am on the road; and that is very useful indeed. So I decided to upgrade to the Treo 650. And that is where the problems started. The Orange shop I was in said that they have been unable to source a Treo for months and the other central London outlets that I contacted said the same. Other networks now offer the Treo so I contemplated switching – which is a big deal for me because I have an irrational loyalty to Orange despite recent poor service and packages I am not convinced are great value.
Fortunately, there were some very helpful people in the Orange store in Wimbledon. In fact, I can’t recommend that shop too highly and that is the point of this post. While other shops were unhelpful, Wimbledon were fantastic. It might have helped that they actually had the phone I wanted in stock but I think it deserves notice that they were more than helpful. So, on Wednesday I walked out with a shiny new Treo 650. Let’s see what it’s like.
On this day…
2003: Libby Purves – Radio: A True Love Story
