Online Customer Service Ratings

Over the past two weeks I have had cause to contact two online companies that happily take my credit card details for services (and I happily pay them as I want to use the paid for features). You may recall I’ve mentioned contacting Yahoo. I also have had cause to contact Sonic Selector. So far, both companies are rating 0/10 for their customer service when it comes to billing enquires. At this moment it is at the point I would cancel both of the services and find alternative providers – especially as I just got an invite for a gmail account! Such a shame that companies behave like this. Just reminds that sometimes a real-world store that you can walk into is better.

UPDATE: Interestingly – and totally unknown to me until I posed this – the ‘On This Day‘ link is also about poor customer service.

On this day…

• 2005: links for 2005-06-22 —

  The very model of a modern labour minister
  A tribute to Charles Clarke and his id cards – a rather amusing [...]

• 2005: You Make Me Sweat — So, after I berated you to get on with it – and provide some of the encouragement that I know [...]
• 2002: Shopping Madness — So, I try and buy a new power supply from a computer supplier (let’s say they are called Tell Computers).
  Buy [...]